Privacy Policy

Introduction

East Bay HVAC Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service appointment or quote
• Contact us via phone, email, or our website
• Subscribe to our newsletter or marketing communications
• Fill out a form on our website

This information may include:

• Name and contact information (address, email, phone number)
• Service address and property information
• Payment information (processed securely through third-party processors)
• Communication preferences
• Service history and equipment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Geographic location (general area based on IP)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Process and complete service requests and transactions
• Send service reminders, confirmations, and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze website usage to improve user experience
• Protect against fraud and unauthorized activity
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service providers: Third parties who help us operate our business (payment processors, scheduling software, marketing platforms)
• Business partners: Equipment manufacturers for warranty purposes (with your consent)
• Legal requirements: When required by law, court order, or to protect our rights and safety

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services and marketing

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (which we do not do).

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

East Bay HVAC Repair
Email: info@eastbayhvacrepair.com
Service Area: East Bay Area